Help & Contact

Need assistance? We’re here to help.

At OpalQ, we want your experience to be seamless from first click to final delivery. Below you’ll find answers to common questions, along with ways to get in touch with our team.

🚞 Shipping & Delivery

Orders are typically processed within 1–2 business days
Standard shipping within Australia takes 2–6 business days
Express and international shipping options are available at checkout
You’ll receive a tracking link via email once your order is dispatched

🔁 Returns & Exchanges

We accept returns on eligible items within 14 days of delivery, provided the item is:

Unworn and in original condition
With all tags and packaging intact
Not a final sale or marked non-returnable

Email us at info@opalq.com to start a return.

❓ Frequently Asked Questions

Sizing & fit
Order tracking
Promo codes
Restocks and new releases

💬 Contact Us

Customer service hours: Monday to Friday, 9am–5pm AEST
Response time: within 1 business day

📧 Email: info@opalq.com
📍 Location: Sydney, Australia
📱 Instagram: @opalq.atelier

Press, Partnerships or Wholesale

Please email info@opalq.com with the subject line “Press” or “Collaboration”.