Privacy Policy

Last updated: June 2025

OpalQ is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, and protect your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

📋 What We Collect

We may collect the following types of personal information when you visit or shop on our site:

  • Your name and contact details (email, phone, shipping address)
  • Billing and payment information
  • Purchase history and order details
  • Device and browser data (IP address, cookies, analytics)
  • Any information you submit via contact forms or returns

🛠 How We Use Your Information

Your data may be used to:

  • Process and ship your orders
  • Send order confirmations and tracking updates
  • Respond to your customer service requests
  • Improve our website, products, and services
  • Send promotional emails or updates (only if you've opted in)

🔒 Data Protection

We take reasonable steps to ensure your personal information is secure and protected from misuse, interference, and unauthorised access. Data is stored on secure servers and payment information is encrypted using industry-standard security protocols.

🌏 Third-Party Services

We may use third-party services (e.g. Shopify, payment processors, delivery partners) to fulfill orders or analyze traffic. These providers are only given the information necessary to perform their services and are contractually obligated to protect your data.

🍪 Cookies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and deliver personalized content. You can disable cookies in your browser settings, but some features may not function properly.

📬 Your Rights

You have the right to:

  • Access or request a copy of your personal data
  • Correct or update your personal information
  • Withdraw consent for marketing communications
  • Request deletion of your data (unless legally required to retain it)

📞 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

📧 Email: info@opalq.com
📍 Address: Sydney, Australia