Terms & Conditions

Last updated: June 2025

Welcome to OpalQ. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our site.

🛍 Purchases & Orders

All orders are subject to availability and confirmation of payment
We reserve the right to cancel or refuse any order at our sole discretion
Prices are listed in AUD and are subject to change without notice

📦 Shipping

We aim to process all orders within 1–2 business days. Delivery timeframes vary depending on your location and chosen shipping method. While we do our best to meet estimated delivery dates, we are not liable for delays caused by third-party couriers.

🔁 Returns & Exchanges

Our Returns Policy is available on a dedicated page. Change-of-mind returns are accepted on full-priced items within 14 days, provided the item is unworn and in original condition. We reserve the right to deny any return that doesn’t meet our requirements.

📸 Product Descriptions

We strive to display our products as accurately as possible. However, colours and textures may vary slightly depending on your screen settings or lighting. We do not warrant that product descriptions or imagery are 100% error-free.

🛡 Liability

To the maximum extent permitted by law, OpalQ shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

📧 Contact Information

For customer support, order inquiries, or legal correspondence, please contact:

📧 Email: info@opalq.com
📍 Business Location: Sydney, Australia